{"xsrfToken":"e12837b5f0c33e1dfed0d3b0fa2af2ed66d4f9cd_lout","branding":{"id":"3","key":"sout","name":"Soutien StudiUM","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#114885","headerLinkHoverBGColor":"#114885","headerBadgeColor":"#114885"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3b926445-af23-4d8a-85ad-91ef3a853822/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjgyMTBmOC0zNDM3LTQwY2QtYTMyNi0wY2Y5MzM2MzdkZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiOTI2NDQ1LWFmMjMtNGQ4YS04NWFkLTkxZWYzYTg1MzgyMiI6WyJyZWFkIl19LCJleHAiOjE3NDc3NjgzNDksIm5iZiI6MTc0Nzc2Nzc0OX0.dKB_Djy2JeDXN87--qEDjMuZsGxgntyT9gmuO2VjaUw&client=4f8210f8-3437-40cd-a326-0cf933637de9&mode=fit","logoId":"3b926445-af23-4d8a-85ad-91ef3a853822","isLogoAvailable":true,"helpCenterTitle":"Bienvenue à la billetterie du centre d'aide StudiUM","sharedPortalName":"Centre d'aide StudiUM","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue à la billetterie du centre d'aide StudiUM","sharedPortalName":"Centre d'aide StudiUM","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#0057ac","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sout","projectId":10002,"serviceDeskId":3,"name":"Soutien StudiUM","description":"<p>Bienvenue. Vous pouvez soumettre une demande Soutien StudiUM à partir des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"89","name":"Demande de soutien technique","descriptionHtml":"","callToAction":"Demande de soutien technique","introHtml":"<p>Remplir un billet pour de l'assistance technique sur StudiUM, StudiUM fc, StudiUM mobile ou Portfolio.</p>","icon":10545,"iconUrl":"https://studium-soutien-cpu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[21],"key":""}],"reqGroups":[{"id":21,"name":"Demande de service"}],"orderMapping":{"21":[89]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea4c83ac-cfc9-3cde-bc4c-97879d8873cf","appLinkName":"System Confluence","appLinkUrl":"https://studium-soutien-cpu.atlassian.net/wiki","spaceKey":"BDCP","spaceName":"Base de connaissance publique","spaceUrl":"https://studium-soutien-cpu.atlassian.net/wiki/spaces/BDCP","isServer":false},"labels":[],"projectKey":"SOUT","serviceDeskId":3,"kbLinkDomainURLs":["https://studium-soutien-cpu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOUT","userLanguageHeader":"Bienvenue à la billetterie du centre d'aide StudiUM","userLanguageMessageWiki":"<p>Vous ne savez pas par où commencer ? Consultez notre <a href=\"https://view.genial.ly/64500a6f7030560012536393/guide-guide-dutilisation-billetterie-aide-studium\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">guide d'utilisation</a>.</p>\n<p>Le service de soutien se donne du lundi au vendredi de 8h30 à 12h et de 13h30 à 17h00 (sauf les jours fériés ou indiqués autrement), heure de Montréal.</p>\n<p>Prenez note que le soutien technique de StudiUM ne prend aucun rendez-vous téléphonique et n’offre aucun soutien par Teams, Zoom ou d'autres technologies similaires.</p>","defaultLanguageHeader":"Bienvenue à la billetterie du centre d'aide StudiUM","defaultLanguageMessage":"Vous ne savez pas par où commencer ? Consultez notre [guide d'utilisation|https://view.genial.ly/64500a6f7030560012536393/guide-guide-dutilisation-billetterie-aide-studium]. \n\nLe service de soutien se donne du lundi au vendredi de 8h30 à 12h et de 13h30 à 17h00 (sauf les jours fériés ou indiqués autrement), heure de Montréal.\n\nPrenez note que le soutien technique de StudiUM ne prend aucun rendez-vous téléphonique et n’offre aucun soutien par Teams, Zoom ou d'autres technologies similaires.","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjgyMTBmOC0zNDM3LTQwY2QtYTMyNi0wY2Y5MzM2MzdkZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3Njg5NDksIm5iZiI6MTc0Nzc2Nzc0OX0.VUkuSzEjAqQ99gc1oymxzZlqmBXgf416E8KVuil2Ba0","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4f8210f8-3437-40cd-a326-0cf933637de9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":89,"projectId":10002,"form":{"name":"Demande de soutien technique","descriptionHtml":"","callToAction":"Demande de soutien technique","intro":"<p>Remplir un billet pour de l'assistance technique sur StudiUM, StudiUM fc, StudiUM mobile ou Portfolio.</p>","instructions":"","icon":10545,"iconUrl":"https://studium-soutien-cpu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Sujet de la demande","description":"En écrivant, le système tentera de vous suggérer des articles d'aide se rapprochant de votre besoin. Soyez concis.","descriptionHtml":"<p>En écrivant, le système tentera de vous suggérer des articles d'aide se rapprochant de votre besoin. Soyez concis.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/89","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/89","calendarParams":{"firstDay":1,"date":"2025-05-20T15:02:30-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea4c83ac-cfc9-3cde-bc4c-97879d8873cf","appLinkName":"System Confluence","appLinkUrl":"https://studium-soutien-cpu.atlassian.net/wiki","spaceKey":"BDCP","spaceName":"Base de connaissance publique","spaceUrl":"https://studium-soutien-cpu.atlassian.net/wiki/spaces/BDCP","isServer":false},"labels":[],"projectKey":"SOUT","serviceDeskId":3,"kbLinkDomainURLs":["https://studium-soutien-cpu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjgyMTBmOC0zNDM3LTQwY2QtYTMyNi0wY2Y5MzM2MzdkZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3Njg5NTAsIm5iZiI6MTc0Nzc2Nzc1MH0.jHiqJyrpwoeT0I0FlCKTMo3xU6cjjwyceJxjO4cFHK4","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4f8210f8-3437-40cd-a326-0cf933637de9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-04-01T14:03:27.894303696Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[89],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulaire: Demande de soutien StudiUM","submit":{"lock":false,"pdf":false},"language":"fr","templateFormUuid":"ec505f25-e2e5-4ed1-8363-8dcbf648b780"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e6c55286-e9c6-44ad-a119-dc4fd3e4097f"},"content":[{"type":"text","text":"A2F sur StudiUM - Depuis le 13 mars","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"5414cdf2-255e-49b9-84e4-d13105c21a24"},"content":[{"type":"text","text":"Si vous rencontrez des problèmes avec l’A2F sur StudiUM, veuillez d’abord lire "},{"type":"text","text":"l’article à ce sujet","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1658519633#Que-faire-si-vous-%C3%A9prouvez-des-difficult%C3%A9s-avec-la-double-authentification-A2F-?"}}]},{"type":"text","text":" avant d’envoyer un billet d’aide."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"1e5fa800-a115-4b7a-bc90-93f2825d1842"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"eae29355-d392-43e0-98db-5d819867ddd8"},"content":[{"type":"text","text":"Vous débutez avec StudiUM ?","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"3b5ae92b-6b7a-4c9a-93a7-88f824825459"},"content":[{"type":"text","text":"Suivez la "},{"type":"text","text":"formation auto-portante ","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1702035461/StudiUM+101+-+Apprendre+les+bases+de+votre+ENA"}}]},{"type":"text","text":"Studium 101","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1702035461/StudiUM+101+-+Apprendre+les+bases+de+votre+ENA"}},{"type":"em"}]},{"type":"text","text":" ! Prévoyez entre 15-20 minutes de votre temps."}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"aafc060b-084f-4c2f-be8f-8fb8ae01a794"},"content":[{"type":"text","text":"Vous avez indiqué être une personne étudiante.","marks":[{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"c5444792-db40-4543-b785-66a359d9fc19"},"content":[{"type":"text","text":"Avant de communiquer avec nous, il est fortement recommandé de consulter le"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"Centre d’aide StudiUM","marks":[{"type":"link","attrs":{"href":"https://soutien-studium-etudiant.refined.site/"}}]},{"type":"text","text":" étudiant. Une réponse ou une piste de solution à votre question est peut-être déjà disponible."}]},{"type":"paragraph","attrs":{"localId":"c5444792-db40-4543-b785-66a359d9fc19"},"content":[{"type":"text","text":"Si vos questions concernent l’accès ou le contenu d’un cours, veuillez vous adresser à la personne responsable directement."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5e50a612-aeda-4974-b447-2fa422c548ac"},"content":[{"type":"text","text":"Si vous cherchez de l’aide par rapport à :"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"06644e0d-b588-4aa5-b3d8-1c6ff8d94645"},"content":[{"type":"text","text":"Votre"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"code d’accès ou votre UNIP, "},{"type":"text","text":"consultez la page d’instructions","marks":[{"type":"link","attrs":{"href":"https://ti.umontreal.ca/offre-de-services/services-par-categorie/comptes-et-mots-de-passe/authentification-code-dacces-unip/"}}]},{"type":"text","text":" à cet effet ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e8583683-993a-49eb-8213-41f45c123b09"},"content":[{"type":"text","text":"Votre dossier académique (inscriptions, statut ou paiements), "},{"type":"text","text":"contactez le bureau du registraire","marks":[{"type":"link","attrs":{"href":"http://registraire.umontreal.ca/nous-joindre/bureau-du-registraire/"}}]},{"type":"text","text":" ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"07138309-a7ca-4fca-8625-ebedf2599290"},"content":[{"type":"text","text":"Votre"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"courriel @umontreal, "},{"type":"text","text":"veuillez consulter la FAQ sur le courriel universitaire","marks":[{"type":"link","attrs":{"href":"https://wiki.umontreal.ca/display/SIE/FAQ+Courriel+infonuagique"}}]},{"type":"text","text":"."}]}]}]}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"d78daca2-7246-4bde-bf72-8ab9a5d27ba2"},"content":[{"type":"text","text":"Le soutien technique StudiUM refusera le traitement des demandes suivantes :"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e744b77c-59a8-42c6-a502-c07846b72d4f"},"content":[{"type":"text","text":"Ouvrir un cours sans le consentement des personnes enseignantes ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f6d15f8-884f-420f-acc6-4713392d1da5"},"content":[{"type":"text","text":"Vous inscrire à un cours sans le consentement des personnes enseignantes ou des autorités facultaires associés."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"778155e7-97d1-4413-beed-9337323811b8"},"content":[{"type":"text","text":"Divulguer de l’information académique, personnelle ou professionnelle sur d’autres membres de la communauté universitaire."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8d5b8eb6-d6e8-40cf-ab48-f34588238970"},"content":[{"type":"text","text":"Outrepasser l’autorité et la responsabilité des personnes enseignantes quant au contenu ou les évaluations d’un cours ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ca9314c9-2c23-40aa-a2c6-7685297bd399"},"content":[{"type":"text","text":"Tout type d'intervention durant un examen, un quiz ou une évaluation en ligne (incluant les laboratoires informatiques de l’UdeM) ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ac7553fe-222b-48bc-9dc6-f3ee7d3cb1a0"},"content":[{"type":"text","text":"L’ajout, la modification et/ou la suppression de contenus de cours ou de notes d'évaluation sans le consentement des personnes enseignantes."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"387f514e-cf9c-4c62-9cb4-b342c69dd46c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":106},"layout":"default","localId":"bbc7c026-ec7b-4e9d-b408-209705a26681"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"01fd6f89-85c2-4808-91fb-5df091ee0fde"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"80b79fd3-9e32-474f-b8a4-27526f3f942e"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"60eef80d-c4e8-44dc-b52f-332b02110fe8"},"content":[{"type":"text","text":"Pour savoir quel navigateur, quel OS vous utilisez et si ces derniers sont compatibles avec nos plateformes, référez-vous à notre "},{"type":"text","text":"outil de détection","marks":[{"type":"link","attrs":{"href":"https://www.whatismybrowser.com/fr/"}}]},{"type":"text","text":"."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":108},"layout":"default","localId":"a9c3cd36-e6f9-4b38-8b97-e7bc9fac159e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":107},"layout":"default","localId":"a5a93b8f-5be7-4dd2-99e0-3be437f17a38"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"a5e93722-5a70-4a99-88d9-805446f95e41"},"content":[{"type":"text","text":"Vous avez indiqué être d’un "},{"type":"text","text":"autre statut","marks":[{"type":"strong"}]},{"type":"text","text":" à l’Université de Montréal. Veuillez nous indiquer votre relation avec notre institution lors de la rédaction de votre description afin que l’on puisse mieux répondre à votre demande. Le soutien technique StudiUM se réserve le droit de refuser tout aide si vous refusez de vous identifier et de collaborer."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e6684013-e9aa-41f8-a0b6-b057f46cb7e6"},"content":[{"type":"text","text":"Vous avez indiqué utiliser un "},{"type":"text","text":"système d’opération (OS)","marks":[{"type":"strong"}]},{"type":"text","text":" autre que ceux recommandés par l'équipe StudiUM. Le soutien technique StudiUM se réserve le droit de refuser tout aide concernant les systèmes d’opération non-supportés."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"ce00e06e-69c7-45b7-a0ed-c125ade1a77c"},"content":[{"type":"text","text":"Vous avez indiqué utiliser un "},{"type":"text","text":"navigateur","marks":[{"type":"strong"}]},{"type":"text","text":" autre que ceux recommandés par l'équipe StudiUM. Utilisez notre "},{"type":"text","text":"outil de détection","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1578631169"}}]},{"type":"text","text":" pour vérifier si votre navigateur est supporté par nos plateformes. Le soutien technique StudiUM se réserve le droit de refuser tout aide concernant les navigateurs non-supportés."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e819bd01-b448-4e81-80a4-6e46b0ffde0d"},"content":[{"type":"text","text":"Code d’accès ou UNIP oublié - StudiUM formation continue","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"b4c9e7fd-ba89-49b9-8905-06aad54323e9"},"content":[{"type":"text","text":"Pour les utilisateurs de l’Université de Montréal, veuillez suivre les instructions habituelles indiquées dans la page "},{"type":"text","text":"libre-service des TI","marks":[{"type":"link","attrs":{"href":"https://wiki.umontreal.ca/pages/viewpage.action?pageId=127178524"}}]},{"type":"text","text":". Si vous avez un compte autre qui n’est pas "},{"type":"text","text":"@umontreal.ca","marks":[{"type":"strong"}]},{"type":"text","text":", utilisez "},{"type":"text","text":"l’outil de réinitialisation","marks":[{"type":"link","attrs":{"href":"https://studiumfc.umontreal.ca/login/forgot_password.php"}}]},{"type":"text","text":" directement dans la plateforme."}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"29f3b506-885e-4566-bc55-6b4eb2d3c1d2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"db6f1147-b39a-4e3c-8a29-bbe78baf0ced"}},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"74bf2730-fcfc-41b2-aff5-ee97a329a5e6"},"content":[{"type":"text","text":"Une fois votre demande envoyée, vous recevrez un accusé de réception au courriel spécifié dans le formulaire d’aide ou celui dans votre compte-client. "}]}]}]}],"conditions":{"112":{"t":"sh","i":{"co":{"cIds":{"23":["10107"]}}},"o":{"sIds":["2"]}},"111":{"t":"sh","i":{"co":{"cIds":{"103":["10243"]}}},"o":{"sIds":["6"]}},"109":{"t":"sh","i":{"co":{"cIds":{"108":["10112"]}}},"o":{"sIds":["7"]}},"114":{"t":"sh","i":{"co":{"cIds":{"23":["10106"]}}},"o":{"sIds":["1"]}},"77":{"t":"sh","i":{"co":{"cIds":{"23":["10241"]}}},"o":{"sIds":["4"]}},"110":{"t":"sh","i":{"co":{"cIds":{"102":["10242"]}}},"o":{"sIds":["5"]}}},"sections":{"8":{"name":"Description - toujours visible","conditions":[]},"4":{"name":"Statut - Autre","conditions":["77"]},"5":{"name":"OS - Autre","conditions":["110"]},"2":{"name":"Explications aux étudiants","conditions":["112"]},"7":{"name":"Accès - Externe","conditions":["109"]},"3":{"name":"Formulaire","conditions":[]},"6":{"name":"Navigateur - Autre","conditions":["111"]},"1":{"name":"Nouveaux enseignants","conditions":["114"]}},"questions":{"23":{"type":"cd","label":"Statut à l'Université de Montréal","description":"","validation":{"rq":true},"jiraField":"customfield_10052","questionKey":""},"107":{"type":"ts","label":"Indiquez le sigle de cours, le titre ou l'URL concerné","description":"Exemples : CPU1999-A-A19 ou Pédagogie universitaire 101. Si vous en avez plusieurs, n'hésitez pas à les indiquer.","validation":{"rq":true},"jiraField":"customfield_10056","questionKey":""},"103":{"type":"cd","label":"Navigateur","description":"","validation":{"rq":true},"jiraField":"customfield_10057","questionKey":""},"108":{"type":"cd","label":"Plateforme concernée","description":"","validation":{"rq":true},"jiraField":"customfield_10053","questionKey":""},"106":{"type":"ts","label":"Votre nom","description":"","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"102":{"type":"cd","label":"Système d'opération (OS)","description":"","validation":{"rq":true},"jiraField":"customfield_10058","questionKey":""},"105":{"type":"ts","label":"Votre prénom","description":"","validation":{"rq":true},"jiraField":"customfield_10050","questionKey":""},"75":{"type":"pg","label":"Description de votre demande","description":"Ne fournissez aucune information confidentielle (UNIP ou mot de passe, matricule, adresse personnelle, etc.). Si vous mentionnez un bogue, veuillez nous fournir des captures d'écrans. Pour la création d'un espace non-siglé ou un méta-cours, veuillez spécifier les espaces à fusionner et un court justificatif.","validation":{"rq":true,"mnw":5},"jiraField":"description","questionKey":""},"115":{"type":"at","label":"Pièce(s) jointe(s)","description":"Déposez les documents ou captures d'écran pertinentes à la résolution de votre demande.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"ec505f25-e2e5-4ed1-8363-8dcbf648b780"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-04-01T14:03:27.894303696Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[89],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulaire: Demande de soutien StudiUM","submit":{"lock":false,"pdf":false},"language":"fr","templateFormUuid":"ec505f25-e2e5-4ed1-8363-8dcbf648b780"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e6c55286-e9c6-44ad-a119-dc4fd3e4097f"},"content":[{"type":"text","text":"A2F sur StudiUM - Depuis le 13 mars","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"5414cdf2-255e-49b9-84e4-d13105c21a24"},"content":[{"type":"text","text":"Si vous rencontrez des problèmes avec l’A2F sur StudiUM, veuillez d’abord lire "},{"type":"text","text":"l’article à ce sujet","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1658519633#Que-faire-si-vous-%C3%A9prouvez-des-difficult%C3%A9s-avec-la-double-authentification-A2F-?"}}]},{"type":"text","text":" avant d’envoyer un billet d’aide."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"1e5fa800-a115-4b7a-bc90-93f2825d1842"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"eae29355-d392-43e0-98db-5d819867ddd8"},"content":[{"type":"text","text":"Vous débutez avec StudiUM ?","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"3b5ae92b-6b7a-4c9a-93a7-88f824825459"},"content":[{"type":"text","text":"Suivez la "},{"type":"text","text":"formation auto-portante ","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1702035461/StudiUM+101+-+Apprendre+les+bases+de+votre+ENA"}}]},{"type":"text","text":"Studium 101","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1702035461/StudiUM+101+-+Apprendre+les+bases+de+votre+ENA"}},{"type":"em"}]},{"type":"text","text":" ! Prévoyez entre 15-20 minutes de votre temps."}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"aafc060b-084f-4c2f-be8f-8fb8ae01a794"},"content":[{"type":"text","text":"Vous avez indiqué être une personne étudiante.","marks":[{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"c5444792-db40-4543-b785-66a359d9fc19"},"content":[{"type":"text","text":"Avant de communiquer avec nous, il est fortement recommandé de consulter le"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"Centre d’aide StudiUM","marks":[{"type":"link","attrs":{"href":"https://soutien-studium-etudiant.refined.site/"}}]},{"type":"text","text":" étudiant. Une réponse ou une piste de solution à votre question est peut-être déjà disponible."}]},{"type":"paragraph","attrs":{"localId":"c5444792-db40-4543-b785-66a359d9fc19"},"content":[{"type":"text","text":"Si vos questions concernent l’accès ou le contenu d’un cours, veuillez vous adresser à la personne responsable directement."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5e50a612-aeda-4974-b447-2fa422c548ac"},"content":[{"type":"text","text":"Si vous cherchez de l’aide par rapport à :"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"06644e0d-b588-4aa5-b3d8-1c6ff8d94645"},"content":[{"type":"text","text":"Votre"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"code d’accès ou votre UNIP, "},{"type":"text","text":"consultez la page d’instructions","marks":[{"type":"link","attrs":{"href":"https://ti.umontreal.ca/offre-de-services/services-par-categorie/comptes-et-mots-de-passe/authentification-code-dacces-unip/"}}]},{"type":"text","text":" à cet effet ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e8583683-993a-49eb-8213-41f45c123b09"},"content":[{"type":"text","text":"Votre dossier académique (inscriptions, statut ou paiements), "},{"type":"text","text":"contactez le bureau du registraire","marks":[{"type":"link","attrs":{"href":"http://registraire.umontreal.ca/nous-joindre/bureau-du-registraire/"}}]},{"type":"text","text":" ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"07138309-a7ca-4fca-8625-ebedf2599290"},"content":[{"type":"text","text":"Votre"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"courriel @umontreal, "},{"type":"text","text":"veuillez consulter la FAQ sur le courriel universitaire","marks":[{"type":"link","attrs":{"href":"https://wiki.umontreal.ca/display/SIE/FAQ+Courriel+infonuagique"}}]},{"type":"text","text":"."}]}]}]}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"d78daca2-7246-4bde-bf72-8ab9a5d27ba2"},"content":[{"type":"text","text":"Le soutien technique StudiUM refusera le traitement des demandes suivantes :"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e744b77c-59a8-42c6-a502-c07846b72d4f"},"content":[{"type":"text","text":"Ouvrir un cours sans le consentement des personnes enseignantes ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f6d15f8-884f-420f-acc6-4713392d1da5"},"content":[{"type":"text","text":"Vous inscrire à un cours sans le consentement des personnes enseignantes ou des autorités facultaires associés."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"778155e7-97d1-4413-beed-9337323811b8"},"content":[{"type":"text","text":"Divulguer de l’information académique, personnelle ou professionnelle sur d’autres membres de la communauté universitaire."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8d5b8eb6-d6e8-40cf-ab48-f34588238970"},"content":[{"type":"text","text":"Outrepasser l’autorité et la responsabilité des personnes enseignantes quant au contenu ou les évaluations d’un cours ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ca9314c9-2c23-40aa-a2c6-7685297bd399"},"content":[{"type":"text","text":"Tout type d'intervention durant un examen, un quiz ou une évaluation en ligne (incluant les laboratoires informatiques de l’UdeM) ;"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ac7553fe-222b-48bc-9dc6-f3ee7d3cb1a0"},"content":[{"type":"text","text":"L’ajout, la modification et/ou la suppression de contenus de cours ou de notes d'évaluation sans le consentement des personnes enseignantes."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"387f514e-cf9c-4c62-9cb4-b342c69dd46c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":106},"layout":"default","localId":"bbc7c026-ec7b-4e9d-b408-209705a26681"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"01fd6f89-85c2-4808-91fb-5df091ee0fde"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"80b79fd3-9e32-474f-b8a4-27526f3f942e"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"60eef80d-c4e8-44dc-b52f-332b02110fe8"},"content":[{"type":"text","text":"Pour savoir quel navigateur, quel OS vous utilisez et si ces derniers sont compatibles avec nos plateformes, référez-vous à notre "},{"type":"text","text":"outil de détection","marks":[{"type":"link","attrs":{"href":"https://www.whatismybrowser.com/fr/"}}]},{"type":"text","text":"."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":108},"layout":"default","localId":"a9c3cd36-e6f9-4b38-8b97-e7bc9fac159e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":107},"layout":"default","localId":"a5a93b8f-5be7-4dd2-99e0-3be437f17a38"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"a5e93722-5a70-4a99-88d9-805446f95e41"},"content":[{"type":"text","text":"Vous avez indiqué être d’un "},{"type":"text","text":"autre statut","marks":[{"type":"strong"}]},{"type":"text","text":" à l’Université de Montréal. Veuillez nous indiquer votre relation avec notre institution lors de la rédaction de votre description afin que l’on puisse mieux répondre à votre demande. Le soutien technique StudiUM se réserve le droit de refuser tout aide si vous refusez de vous identifier et de collaborer."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e6684013-e9aa-41f8-a0b6-b057f46cb7e6"},"content":[{"type":"text","text":"Vous avez indiqué utiliser un "},{"type":"text","text":"système d’opération (OS)","marks":[{"type":"strong"}]},{"type":"text","text":" autre que ceux recommandés par l'équipe StudiUM. Le soutien technique StudiUM se réserve le droit de refuser tout aide concernant les systèmes d’opération non-supportés."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"ce00e06e-69c7-45b7-a0ed-c125ade1a77c"},"content":[{"type":"text","text":"Vous avez indiqué utiliser un "},{"type":"text","text":"navigateur","marks":[{"type":"strong"}]},{"type":"text","text":" autre que ceux recommandés par l'équipe StudiUM. Utilisez notre "},{"type":"text","text":"outil de détection","marks":[{"type":"link","attrs":{"href":"https://soutien-studium.refined.site/space/BDCP/1578631169"}}]},{"type":"text","text":" pour vérifier si votre navigateur est supporté par nos plateformes. Le soutien technique StudiUM se réserve le droit de refuser tout aide concernant les navigateurs non-supportés."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e819bd01-b448-4e81-80a4-6e46b0ffde0d"},"content":[{"type":"text","text":"Code d’accès ou UNIP oublié - StudiUM formation continue","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"b4c9e7fd-ba89-49b9-8905-06aad54323e9"},"content":[{"type":"text","text":"Pour les utilisateurs de l’Université de Montréal, veuillez suivre les instructions habituelles indiquées dans la page "},{"type":"text","text":"libre-service des TI","marks":[{"type":"link","attrs":{"href":"https://wiki.umontreal.ca/pages/viewpage.action?pageId=127178524"}}]},{"type":"text","text":". Si vous avez un compte autre qui n’est pas "},{"type":"text","text":"@umontreal.ca","marks":[{"type":"strong"}]},{"type":"text","text":", utilisez "},{"type":"text","text":"l’outil de réinitialisation","marks":[{"type":"link","attrs":{"href":"https://studiumfc.umontreal.ca/login/forgot_password.php"}}]},{"type":"text","text":" directement dans la plateforme."}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"29f3b506-885e-4566-bc55-6b4eb2d3c1d2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"db6f1147-b39a-4e3c-8a29-bbe78baf0ced"}},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"74bf2730-fcfc-41b2-aff5-ee97a329a5e6"},"content":[{"type":"text","text":"Une fois votre demande envoyée, vous recevrez un accusé de réception au courriel spécifié dans le formulaire d’aide ou celui dans votre compte-client. "}]}]}]}],"conditions":{"112":{"t":"sh","i":{"co":{"cIds":{"23":["10107"]}}},"o":{"sIds":["2"]}},"111":{"t":"sh","i":{"co":{"cIds":{"103":["10243"]}}},"o":{"sIds":["6"]}},"109":{"t":"sh","i":{"co":{"cIds":{"108":["10112"]}}},"o":{"sIds":["7"]}},"114":{"t":"sh","i":{"co":{"cIds":{"23":["10106"]}}},"o":{"sIds":["1"]}},"77":{"t":"sh","i":{"co":{"cIds":{"23":["10241"]}}},"o":{"sIds":["4"]}},"110":{"t":"sh","i":{"co":{"cIds":{"102":["10242"]}}},"o":{"sIds":["5"]}}},"sections":{"8":{"name":"Description - toujours visible","conditions":[]},"4":{"name":"Statut - Autre","conditions":["77"]},"5":{"name":"OS - Autre","conditions":["110"]},"2":{"name":"Explications aux étudiants","conditions":["112"]},"7":{"name":"Accès - Externe","conditions":["109"]},"3":{"name":"Formulaire","conditions":[]},"6":{"name":"Navigateur - Autre","conditions":["111"]},"1":{"name":"Nouveaux enseignants","conditions":["114"]}},"questions":{"23":{"type":"cd","label":"Statut à l'Université de Montréal","description":"","validation":{"rq":true},"jiraField":"customfield_10052","questionKey":""},"107":{"type":"ts","label":"Indiquez le sigle de cours, le titre ou l'URL concerné","description":"Exemples : CPU1999-A-A19 ou Pédagogie universitaire 101. Si vous en avez plusieurs, n'hésitez pas à les indiquer.","validation":{"rq":true},"jiraField":"customfield_10056","questionKey":""},"103":{"type":"cd","label":"Navigateur","description":"","validation":{"rq":true},"jiraField":"customfield_10057","questionKey":""},"108":{"type":"cd","label":"Plateforme concernée","description":"","validation":{"rq":true},"jiraField":"customfield_10053","questionKey":""},"106":{"type":"ts","label":"Votre nom","description":"","validation":{"rq":true},"jiraField":"customfield_10051","questionKey":""},"102":{"type":"cd","label":"Système d'opération (OS)","description":"","validation":{"rq":true},"jiraField":"customfield_10058","questionKey":""},"105":{"type":"ts","label":"Votre prénom","description":"","validation":{"rq":true},"jiraField":"customfield_10050","questionKey":""},"75":{"type":"pg","label":"Description de votre demande","description":"Ne fournissez aucune information confidentielle (UNIP ou mot de passe, matricule, adresse personnelle, etc.). Si vous mentionnez un bogue, veuillez nous fournir des captures d'écrans. Pour la création d'un espace non-siglé ou un méta-cours, veuillez spécifier les espaces à fusionner et un court justificatif.","validation":{"rq":true,"mnw":5},"jiraField":"description","questionKey":""},"115":{"type":"at","label":"Pièce(s) jointe(s)","description":"Déposez les documents ou captures d'écran pertinentes à la résolution de votre demande.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"ec505f25-e2e5-4ed1-8363-8dcbf648b780"},"linkedJiraFields":["customfield_10050","customfield_10051","customfield_10052","description","customfield_10053","customfield_10056","customfield_10057","customfield_10058"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}